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Terms of use

In these terms, "you" and "your" means the customer (whether individual or corporate), and (where the context so requires) includes any user authorised by you. "We", "us" and "ours" means Manulife (Singapore) Pte. Ltd., including its successors and assigns. By using this website, you agree to be bound by the following terms including any future changes, without limitation or qualification. Please read these terms carefully before using this website.

In addition to the terms as set out herein, there may be separate terms and conditions that apply if you access other pages or follow links from this website (“Additional Terms and Conditions”). It is your responsibility to read and understand the Additional Terms and Conditions where applicable.

These terms and the Additional Terms and Conditions may be revised at any time without prior notice. You are bound by any such revisions and should therefore periodically visit this page and/or other relevant pages to review the then current terms to which you are bound. If you do not agree with these terms, please exit this website.

1. One Time Password (OTP)

A User Identification (NRIC / FIN / Passport number), Password and One Time password (OTP) must be entered to authenticate your identity every time you logon to our website. You agree to hold us harmless if any other person obtains possession of the above information. You will safeguard any OTP device issued to you and follow every procedural, security and other requirement and notice of ours and/or the relevant participant regarding their use, or, as the case may be, you will comply with the provisions of this clause regarding any OTP device issued.

You should notify us immediately if any OTP device is lost or disclosed to any unauthorised person or used by any unauthorised person or if any other event occurs which would, under these terms, allow us to suspend or cancel your use of this website. After receipt of any such notice purporting to come from you, we may suspend or cancel your use of this website at any time.

2. Alert Service

You will automatically be enrolled in the Alerts ("Alert") service subject to your Manulife policy being in force. Alert notifications will be sent via Short Message Service ("SMS") or email to you at our discretion based on pre­determined criteria.

The SMS Alert service is subject to the terms of your agreement with your mobile phone service provider. You shall ensure that your mobile phone number is able to receive SMS both in Singapore and overseas, and you shall be responsible for any fee imposed by your respective mobile phone service provider. You shall also update us your latest mobile phone number and email address with us.

Each Alert is not encrypted and may include details pertaining to your transaction(s). You are responsible for the security of your mobile phone. We shall not be liable in any way to any party should any Alert be viewed or accessed by persons other than you.

Date Last Updated : 17 June 2016

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