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Award & Achievements

2011
Month Award
September
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 Good” rating in Life Insurance category from Net Promoter Loyalty Award 2011 from Hachiko-Net Promoter ® Solutions and SWA magazine
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 The 1st Best Life Insurance voted by members of A BAI (Indonesian Insurance and Reinsurance Brokers Association)
August
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”Very Good” rating for the 6 th time from Infobank magazine in the life insurance company category with gross premium income above IDR 1 trillion in 2010.

July
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Indonesia Brand Champion 2011 for The Best Customer Choice of Health Insurance category by MarkPlus Insight
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Indonesia Brand Champion 2011 for The Best Customer Choice of Unit Link Insurance by category MarkPlus Insight
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Indonesia Brand Champion 2011 for The Most Popular Brand of Health Insurance category by MarkPlus Insight
May
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Service Quality Award 2011 for Health Insurance Service category from the Service Excellence magazine, Marketing magazine and Carre - Center for Customer Satisfaction & Loyalty May (Carre - CCSL)
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The Best Insurance of the Year at the ASEAN Business & Company Award 2011 which was initiated by the International Achievement Foundation (IAF)
 
2010
Month Award
November
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1st Best Life Insurance Company in 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI)
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Most Favorite Life Insurance Company 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI)
May
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Net Promoter Customer Loyalty Award 2010 by Octavate Consulting Group and SWA magazine
 
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Service Quality Award 2010 namely Diamond for health insurance category and Gold for life insurance cateogory by Marketing magazine and Care-CCSL (Center for Customer Satisfaction and Loyalty)
March
-
 Call Center Award for Service Excellence 2010 from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty)

 

 

2009
Month Award
August
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The Best Demonstration of Understanding the Customer’s Needs and The Best Use of Positive Language from Global Service Index Award 2009 conducted by Omni Touch International and ICMI
Juli
  1. The Best Life Insurance Company 2009 from Bisnis Indonesia newspaper
  2. Excellence designation from InfoBank magazine
  3. 2nd Best Life Insurance Company 2009 from Investor magazine
March
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Call Center Award for Service Excellence from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty)

 

2008
Month Award
July
  1. Excellent performance from InfoBank magazine
  2. 2 nd Best Life Insurance Companies 2008 from Investor magazine
June
-
Service Quality Award 2008 fromCarre-CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine
March
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Call Center Award for Service Excellence 2008 fromCarre – CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine

 

2007
Month Award
November
-
Life Insurance Company of The Year from Asia Insurance Industry Awards 2007
July
-

Excellent designation from InfoBank magazine

June
  1. Best Life Insurance Company in 2007 in the class of companies with equity in excess of IDR 250 billion from Media Asuransi magazine
  2. S econd in Top 10 Life Insurance Companies 2007 according to Investor magazine

 

2006
Month Award
February
-
Call Centre Award 2006 for service excellence category: Insurance Companies from Marketing magazine and Center for Customer Satisfaction & Loyalty (CCSL)

 

2005
Month Award
December
-
Corporate Social Responsibility (CSR) Award 2005 – 3 rd Best Practice in Social Program for Service Industry category. The CSR Award 2005 was the first one held in Indonesia and was facilitated by SWA magazine, Surindo Research Company, CFCD (Corporate Forum for Community Development) and MarkPlus & Co.
August
-
Excellent designation from InfoBank magazine

 

 

2003
Month Award
December
-
Indonesia’s Most Admired Company 2003 for Insurance Category from Frontier Marketing Research & Business Week magazine.
April
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2 nd Best DPLK Company with Biggest Investment in Indonesia from DPLK Association Report Year 2002

 

2002
Month Award
October
-
Life Insurance Company of the Year in Asia from Asia Insurance Review and The Worldwide Reinsurance
September
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3 rd Rank Customer Satisfaction Survey for Life Insurance Category from Frontier Marketing Research & Swa magazine
August
Best Life Insurance Company in Indonesia from InfoBank magazine
July
  1. Best Life Insurance from Pilar Bisnis magazine
  2. 2 nd Best Joint Venture Life Insurance Company from Investor magazine
June

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Gold Quill of Excellence Award for Crisis Management from the International Association of Business Communicators

 

2001
Month Award
 
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4 th Best Life Insurance and Group Health from DAI Reports

September
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First Joint Venture Life Insurance Company which earned ISO 9001 : 2000 (was a modification from ISO 9002 : 1994 that received in October 1997)

 

 

2000
Month Award
 

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Business Excellence Award from the Indonesia Canada Chamber of Commerce

 

 

Manulife Indonesia, tumbuh dan maju bersama Anda!

 

 

Manulife Highlight


Seiring dengan globalisasi, standarisasi menjadi bagian penting yang tidak dapat dipisahkan dari ritme perusahaan. Penggunaan standar ini menjadi acuan kinerja dan jaminan mutu layanan perusahaan. Sertifikasi ISO dari lembaga internasional pun sangat dibutuhkan.

 

 

Tahukah Anda bahwa Manulife Indonesia sudah mendapatkan ISO 9001


ISO 9001 merupakan sebuah sertifikasi standar internasional untuk sistem manajemen mutu perusahaan. Manulife Indonesia berhasil meraih sertifikasi ISO 9001:2000 pada tahun 1997. Saat itu, Manulife Indonesia menjadi perusahaan asuransi jiwa patungan pertama yang mendapatkan pengakuan bergengsi tersebut. Pada tahun 2000, giliran MAMI, DPLK dan BSI yang mendapatkan sertifikasi ISO 9001:2000. Hal ini menjadi catatan prestasi yang luar biasa, karena menunjukkan kemampuan MAMI sebagai asset management pertama dan DPLK serta BSI sebagai program pensiun pertama di Indonesia yang sudah sesuai dengan standar internasional.

 

Di tahun 2009 , ketiga lini bisnis Manulife Indonesia yang mencakup: asuransi jiwa, program pensiun DPLK dan reksa dana mendapat ISO 9001:2008 dari badan sertifikasi URS (United Registrar of Systems) yang diakreditasi oleh UKAS (United Kingdom Accreditation System). Saat ini, hanya sedikit perusahaan asuransi, asset management dan pengelola program pensiun di Indonesia yang mendapatkan akreditasi tersebut.

 

Dengan raihan pengakuan standar internasional ini, Manulife Indonesia sebagai sebuah organisasi telah dievaluasi, diakreditasi dan telah berhasil menjaga sekaligus meningkatkan kualitas dari produk-produk asuransi untuk kepuasan para pelanggannya.

 



Manulife Highlight lainnya dapat dilihat di bawah ini:

  1. Best LIfe Insurance Bisnis Indonesia Award 2009
  2. Call Center Award 2009 (pdf)
  3. Call Center Award 2008 (pdf)
  4. Media Asuransi 2007 (pdf)
  5. Info Bank 2007 (pdf)
  6. Investor 2007 (pdf)
  7. Asia Insurance Review Award 2007 (pdf)
  8. Service Quality Award (pdf)